As a Value-Added Reseller for SOLIDWORKS PCB, we support those individuals and companies that have purchased the tool through Nine Dot Connects. With our certified staff, we are here to assist when the need arises. If you have an issue, please contact us by e-mail or by filling out the form:

Via E-mail

Please copy this template into your e-mail and fill it out. The e-mail address is

         - Full Name:
         - Title:
         - Company Name:
         - E-mail:
         - Phone:
         - Serial Number of SOLIDWORKS PCB:
         - Version of SOLIDWORKS PCB:
         - Brief Description of the Issue:

Via Form

Please provide the following information in the comment section:

         - Version of SOLIDWORKS PCB
         - Serial Number for SOLIDWORKS PCB
         - Brief Description of the Issue

PCB Services Status Report

Connection issues to the SOLIDWORKS PCB Services may require some assistance from the technical support team at SOLIDWORKS. To expedite this effort, please follow the instructions provided below and submit it via

To create a SOLIDWORKS PCB Services Status Report, follow these steps:

  • Run the 'SOLIDWORKS PCB Services Status Report' shortcut from the Windows 'Start' menu, or double-click the 'AltiumVaultStatusReport.exe' file. The default location of this file is: C:Program FilesSOLIDWORKS CorpSOLIDWORKS PCB ServicesStatusReportTool
  • Select the option 'I agree to share this data with DS SOLIDWORKS Corp.'
  • Click on 'Collect the information.'
  • Specify a name for the report file and the location in which you want to save it.

The report includes the following information:

  • Internet Information Services (IIS) information
  • SOLIDWORKS PCB Services logs
  • Data Provider information
  • .NET Framework configuration
  • Windows Events that relate to IIS
  • Windows configuration and list of installed software